Return & Exchange Policy – JHAAR

1) For Non-Lab Grown Diamond Products

At JHAAR, we offer a **2-day return** and a 10-day exchange policy to ensure you shop with confidence.

If your product is delivered in poor condition, or if the packaging is tampered/damaged, please refuse the delivery. Do not accept the order.
Kindly email us at info@jhaar.com with your Order ID.
We will promptly arrange a free replacement.
If you simply do not like the product, log in to your account (or create one using the email ID used to place the order), raise a return request, and choose between Return / Exchange. We’ll arrange the pickup from your doorstep.

If your order was placed under a Buy 1 Get 1 offer, the entire order must be returned or exchanged. Partial returns or exchanges are not allowed.
Note: Exchange is not applicable on B1G1 orders.

In the rare event of receiving a wrong, defective, or damaged item, just drop us a mail at info@jhaar.com.

We’ll handle the pickup and replacement at no extra cost.

Prepaid Orders: Refunds will be credited to your original payment method within 5-7 business days.
Cash on Delivery (COD): Refund will be processed via bank transfer. Share your bank details while submitting the return request.

You can raise an exchange request within 10 days of receiving the product.
Pickup will be arranged from your doorstep by JHAAR.
Once we receive the item, your replacement will be shipped within 5-7 working days.

Note:

Customized products are not eligible for exchange.
For higher value exchanges, we’ll issue a coupon code for the original amount, and you can pay the balance during your next purchase.
For lower value exchanges, we’ll ship the item and issue the balance as store credit.
No return/exchange for an already exchanged product. If allowed, only store credit will be provided.
No discounts are applicable on exchange orders.

To ensure smooth returns/exchanges, you must provide the LGD certificate for all lab-grown diamond products.

We offer a 2-day return policy for lab-grown diamond items.
The entire order must be returned for a refund.
JHAAR will arrange a pickup. Upon quality check approval, we will process the refund to your preferred method.

We offer a 10-day exchange policy.
Once your item passes the quality check at our warehouse, we will dispatch the replacement product.

For value differences:

Higher amount: You may pay the balance in advance or via COD.
Lower amount: We’ll issue a store credit/coupon code, usable on your next order.

Record an unboxing video as proof for return/exchange claims involving damage, missing items, or wrong products.
No claims will be processed without this.
Gift boxes are not returnable or exchangeable. Jewelry items only.
You can avail store credit only twice per order. No further returns or exchanges will be accepted after that.
For Luxury Sets, return/exchange requests must be raised within 24 hours due to handcrafted nature.
If your order includes a free gift, it must also be returned to qualify for a refund/exchange.
Visiting our store/office for returns/exchanges? Book an appointment in advance.
Buy 2 Get 1: All three products must be returned/exchanged together. No partial returns allowed.
If you fail to hand over the item at the time of arranged pickup, you must self-ship the product.
All return/exchange requests must be raised through your JHAAR account – not via email, social media, or phone.
If your order had a discount and you return part of it, the refund will be adjusted based on the revised order value.
If you don’t return the product within the set timeline after raising a return request, only store credit will be issued – no refund.
When returning, always take a receipt from the courier (physical or digital). This is proof in case of lost shipments.
Refunds will be processed within 4-7 days of receiving the item at our Pune warehouse.

Products not eligible for return/replacement:

Note: If you're claiming a missing item, the unboxing video is mandatory.